Privacy Policy

A legal disclaimer

Effective Date: June 8th, 2025

At Ruffora, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following personal information for service delivery purposes:

Name
Email address
Phone number
Home address (for pet pickup/drop-off)
Dog details (e.g., name, breed, health information)
Payment information (processed securely via Wix Payments)
Technical data (e.g., IP address, browser type, site activity) through cookies and analytics

2. How We Collect Information

Information is collected when you:

Submit a contact form
Sign up for emails or service updates
Schedule services
Visit our website (cookies and analytics)

3. How We Use Your Information

We use your information only to:

Communicate with you
Schedule and provide dog walking services
Process payments securely
Improve website performance and user experience
Ensure service quality and customer support

4. Sharing of Information

Your information is:

Accessible only to Ruffora and future authorized staff
Not sold, rented, or shared with third parties except as required to provide services (e.g., payment processing through Wix) or comply with legal obligations

5. Data Storage

Information is stored securely in scheduling and communication systems. Access is restricted to authorized personnel only.

6. Cookies & Analytics

We use cookies and third-party analytics tools to collect anonymous technical data about how visitors use our site. You can disable cookies through your browser settings.

7. Your Rights

Under Canadian privacy laws (including Alberta’s Personal Information Protection Act), you have the right to:

Access your personal information
Request corrections
Withdraw consent for data use (subject to legal or contractual restrictions)

To make a request, contact us at: General@Ruffora.com

8. Changes to This Policy

We may update this policy as our business or regulations evolve. Changes will be posted here with an updated effective date.

9. Contact Us

For questions about this policy, contact:
Ruffora
Email: General@Ruffora.com
Location: Calgary, Alberta, Canada